Solutions from Ukraine: Rivne opens support space for veterans and their families

On the Day of Defenders of Ukraine, Rivne officially opened and consecrated a new veteran space called "Svitlytsia Zakhysnyka" ("Defender's Parlor"). Located in the city center, the facility is situated near public transit stops along an accessible, barrier-free route.

The Rivne Regional Military Administration announced the opening on Facebook, as reported by Rubryka.

What's the solution?

Organizers established the space to support veterans, their families, and relatives of missing service members or prisoners of war.

^{Photo source: Rivne Regional Military Administration}

"On the Day of Defenders of Ukraine, Rivne officially opened and consecrated the veteran space 'Defender's Parlor.' It is located in the city center, next to public transport stops and a barrier-free route," the administration stated.

^{Photo source: Rivne Regional Military Administration}

How does it work?

At the center, visitors can access consultations and essential social services under one roof.

During construction, developers prioritized physical accessibility. The premises feature threshold-free entryways, tactile paving leading from the street, and Braille-duplicated signage.

Photo source: Rivne Regional Military Administration

Photo source: Rivne Regional Military Administration

^{Photo source: Rivne Regional Military Administration}

Head of the Rivne Regional Military Administration Oleksandr Koval emphasized that the space must remain accessible to:

• Defenders
• Their loved ones
• Families of missing or captive service personnel

^{Photo source: Rivne Regional Military Administration}

He noted that beyond offering administrative assistance, such facilities must foster an empathetic environment where people feel heard and supported in resolving complex issues.

"Defender's Parlor" operates via a combined front-office and back-office model using a "one-stop shop" framework. Guided by a dedicated coordinator, visitors can receive administrative guidance and consultations in a single visit.

^{Photo source: Rivne Regional Military Administration}

Regional authorities underlined that effective veteran policy remains a top priority for local government in the Rivne region.

^{Photo source: Rivne Regional Military Administration}