Solutions from Ukraine: new chatbot allows people with disabilities, elderly, and limited mobility to find accessible locations easily

How does it work?

The chatbot is compatible with Viber and Telegram platforms. Here are the links to access it:

• Viber – http://www.viber.com/uadostupnobot;
• Telegram– https://t.me/uadostupnobot.

It contains information on more than 5,000 objects.

According to the Ministry of Digital Transformation, for this, the developers processed and added data to the chatbot from various sources, in particular:

• single state open data web portal and city open data portals;
• register of the Center for the Provision of Administrative Services of the "Diia" portal;
• sites and maps of local authorities, lists of shelters;
• Moreover, the NGO "LUN City" has created maps on the accessibility of objects in the urban spaces of Kyiv, Ternopil, Vinnytsia, Rivne, Dnipro, Khmelnytskyi, and Chernivtsi.

Additionally, the "Dostupno!" service includes a feature for verifying locations in cities. This is to account for any discrepancies between an establishment's actual accessibility features and its declared parameters. For instance, the ramp may be too steep, or the lift may be out of order.

Users can also independently check the location's availability and leave comments about the service. The chatbot will display the results, which will help improve the database of barrier-free locations.

As a reminder, only 10% of shelters in Ukraine are inclusive.

For reference:

As Rubryka reported, a railway station reconstruction project was presented in Lviv, according to which it will become the first barrier-free station in Ukraine.