Ringostat finishes testing “first Ukrainian-made AI,” inviting local companies to take part in free analysis of 100-200 customer conversations

Ringostat, a call tracking, telephony, and end-to-end analytics platform, has wrapped up testing its AI-powered virtual PBX. Ukrainian businesses can give it a go and enjoy a risk-free 100-200 conversation trial period to experience what it offers.

What is the problem?

To monitor the team, companies usually listen to audio recordings of calls. The problem is that it takes much time — to analyze at least a five-minute conversation; on average, it takes half an hour.

A business typically handles at least dozens of calls daily, and it's unclear which calls require executive intervention. Therefore, you must listen to dialogues selectively, and you can miss calls requiring attention and work out errors.

What is the solution?

Ringostat has developed artificial intelligence that automatically analyzes calls. With its help, managers will be able to notice which calls are worth paying attention to and find out what the conversation is about without wasting time listening to the ring. Information about this is available in telephony reports. Ukrainian companies can take part in testing AI for calls. The platform developers provide the opportunity to analyze 1000 minutes of calls for free, corresponding to approximately 100-200 conversations.

How does it work?

Ringostat's virtual PBX uses artificial intelligence to automatically transcribe audio of incoming calls into text and translate them into a language the user can understand.

The AI records a summary of each call and provides advice on what next steps to take after the call. For example, send a product sample or an invoice, arrange a visit to the office, etc.

Also, the digital assistant captures the general mood of the conversation and the mood of the client and the manager separately. This will help to understand during which conversation the buyer was, for example, irritated and the employee was inattentive. Having noticed such a situation in time, the management will be able to solve the problem and prevent the deal from collapsing.

The company's own sales department first tried Ringostat's AI. Since April, artificial intelligence has analyzed more than 8,240 calls for Ringostat alone, totaling more than 510 hours. This is more than 70 working days for the manager – if we consider that he would only listen to calls during this time.

The product can be used not only for sales departments. It will provide technical support with data on how to improve the quality of service, and it will allow marketing to understand how customers perceive advertising and what should be added to ads or the site.